General Motors Canada is the Canadian subsidiary of General Motors and it produces and sells vehicles under the Chevrolet, Buick, GMC and Cadillac brands. With a workforce of more than 23,000, GM Canada represents one of Canada’s largest automotive dealer networks.
There are few tougher markets for selling new vehicles than Toronto. With its mix of young renters, culturally diverse suburbanites and wealthy older families, the Greater Toronto Area is complex, hyper-competitive and more diverse than other markets. As part of Chevrolet’s sales strategy, GM wanted to pursue a new data-driven analysis to better understand its Toronto buyers. But it needed buy-in from its 18 Toronto area Chevrolet dealers to switch from focusing on aspirational targets at the national or regional level to adopt instead a local segmentation approach using data analytics.
To better understand who buys General Motors vehicles, we looked at their customer base within the City of Toronto through the lens of PRIZM5, our comprehensive segmentation system. We then divided the automaker’s customers into one of seven groups to target for direct marketing.
Once we had identified the seven prominent GM segments, our Client Advocates built personas around each target group, such as “City Renters” and “Multicultural Suburbanites”. These personas considered several different factors, including demographics, media usage and psychographic profiles. The analysis revealed which segments accounted for the most sales of Chevrolet vehicles in Toronto, which were underperforming and which offered the greatest opportunity for growth.
Finally, we helped GM develop their media plan. We started by mapping out each segment using ENVISION5 to see where they live and then looking at the personas to see what media they consume. City Renters, for instance, were heavy consumers of TV, newspapers and direct mail, while radio was a better channel for reaching Multicultural Suburbanites.
Our analysis helped lay the groundwork to aid Toronto dealers in their local marketing efforts, with maps indicating the concentration of Chevrolet target groups in each dealer’s market area and the two or three primary target groups in their audience. GM’s marketing team took their findings on the road, spending to review our data and other complementary research and analytics with its dealer network. The presentations highlighted the differences between target groups so dealers could understand the nuances—as well as their commonalities—within their market to be more efficient in their marketing efforts. The automaker is now more discerning about where is spends its sponsorship dollars to ensure they align with their target audiences.
Before launching a nationwide online grocery business, Walmart Canada wanted to better understand the shoppers who had been using the service in test markets.
Using data and analytics SickKids Foundation was able to develop a multicultural fundraising plan to engage ethnic communities and expand its donor base.
Using data and analytics, Branded Cities created a new tool to identify the optimum locations to place out-of-home ads to help its clients reach their target audiences.
Who we are, how we do business and who we work with
Marketing, site intelligence, analytics consulting, data services
Privacy compliant, authoritative databases
Powerful, easy-to-use business intelligence software
Data analytics solutions across all sectors
See how we’ve helped leading brands and organizations
Keep up to date with industry news
Register for webinars and access past presentations
Register for sessions or find us at industry events
Read our latest company news releases
Find technical documents, release notes and variables lists
Request a demo, get product support or ask us a question
33 Bloor Street East, Suite 400
Toronto ON M4W 3H1
Toll Free 1.888.339.3304
1000 N. West Street, Suite 1200
Wilmington, DE 19801